The department is responsible for the following:

• Formulation of by-laws and regulations;
• Property valuation and assessment;
• Formulation and implementation of Human Resources policy and strategy;
• Recruitment, selection, development and retention of staff;
• Implementing performance management system;
• Promote harmonious industrial relations;
• Reward management and staff welfare;
• Promote a safe working environment;
• Loss prevention and risk management;
• Security and investigations;
• Enforcement of Council bylaws and other statutory instruments;
• Coordinate the induction of new Councillors and develop mechanisms for providing continuous education and training for Councillors,
• Provide guidance and legal advice to the Council on matters of ethics and good corporate governance;
• Review any contracts and / or agreements that the Council intends to enter with other parties;
• Manage Council’s legal portfolio;
• Provide fire brigade and ambulance services;
• Procurement of goods and services;
• Issuance of trading licenses and route permits;
• Budget – Preparation of expenditure and revenue estimates for the department;
• Organise and service Council and Council Committees meetings;
• Ensure that all Council and Council Committee minutes are recorded and kept safely;
• Disciplining of staff;
• Public relations;
• Gender mainstreaming.